TENDERS

The consultant will be responsible for establishing a clear, accessible, and transparent framework that provides multiple channels through which beneficiaries, staff, and stakeholders can safely voice concerns, report issues, raise complaints, provide constructive feedback, and suggest areas for improvement.
For more information, please refer to the attached TOR.

How to apply
Bids should be sent by e-mail to Mr. Pierre Hattouny, procurement officer: p.hattouny@mouvementsocial.org mentioning the TOR reference (BAD 93-2025).

The candidate is expected to include in the application:

• Cover letter
• ID
• MOF registration
• Technical Offer (including methodology, approach, design and timeline)
• Professional profile of the Consultant(s) – Resume (highlighting relevant experience)
• Financial Offer signed / stamped

Deadline: Tuesday, 23. Sep 2025.

• Call for a Consultant for Developing a Complaint and Feedback Response Mechanism – CFRM